Customer support

Cookii 2 is the new cooking robot from Flama. Developed and manufactured in Portugal, this robot is a development of the original Cookii, the first cooking robot launched by Flama, and enables you to cook all sorts of dishes and foods.Easy to use, with Cookii 2 you just select time, speed and temperature and let the robot do the rest! The result? Delicious meals in the blink of an eye!

Cookii 2 enables you to prepare a range of dishes and ingredients using its range of functions:

• Crush, chop and mince
• Knead and beat
• Stir, mix and emulsify
• Liquidise, grind and pulverise
• Cook and steam
• Reverse and weigh functions
• Make yoghurts

The structure and operation of your Cookii 2 are described in detail in the instruction manual. To ensure correct use and get the most out of your machine, read this document carefully (available on paper with your Cookii 2 and online).

Your Cookii 2 comes with all the accessories you need to cook, with the exception of the steamer, which can be purchased separately.

You can buy the new Cookii 2 on the Flama online store (at www.flama.pt), or through one of our stockists. To find your nearest stockist, send us a message here. We’ll get back to you as soon as possible!

The delivery fees charged by the Flama online store (at www.flama.pt) are as follows: 0 to 2 KG – €2.90; 2 to 5 KG – €3.05; 5 to 10 KG – €3.35; 10 to 15 KG - €3.64; 15 to 20 KG - €4.81; 20 to 25 KG – €6.88; 25 to 30 KG - €7.75; 30 to 35 KG - €11.90; 35 to 40 KG - €13.43. Prices for shipping to mainland Portugal.

Within the Warranty period, FLAMA will cover the cost of delivery or collection for defective or faulty items.
Outside of the warranty period, FLAMA will continue to provide technical support. The customer must inform FLAMA and return the faulty product to us. Collections costs will be at the expense of the customer.

The measuring cup is used to prevent spillages, prevent loss of temperature inside the bowl and add liquids and ingredients to the bowl during cooking. For more information on this accessory, consult the Instruction Manual or read more here.

The bowl has a total capacity of 3.8 L and a maximum capacity of 2.5 L. The inside of the bowl features fill level indicators. For more information on this accessory, consult the Instruction Manual or read more here.

The bowl lid is used to cover the bowl and features a safety system, meaning that the machine will only work if the lid is positioned correctly. For more information on this accessory, consult the Instruction Manual or read more here.

When inserting or removing the blades of your Cookii 2, make sure to hold the top section securely in your hand. Be careful because the blades are sharp and can cut. For more information on this accessory, consult the Instruction Manual or read more here.

The spatula is used for scraping ingredients from the bowl, and can also be used to clean out the contents of the bowl. The handle of the spatula can be used as a hook for safely lifting the steamer basket from the bowl, without burning yourself. The spatula can also be used to stir ingredients when inserted through the hole in the lid. For more information on this accessory, consult the Instruction Manual or read more here.

The steamer basket is ideal for cooking rice and delicate foods. It can also be used to strain fruit and vegetable juices. For more information on this accessory, consult the Instruction Manual or read more here.

The butterfly sits directly above the blades, in the open space. To insert the butterfly, press down gently until it is firmly in position above the blades. The butterfly is used for whipping cream, egg whites and sauces or stirring delicate ingredients without breaking them.

The Cookii Application is available to download on APP Store (IOS) and Google Play (Android). Simply download the App and create an account to get started.

Cookii 2 is designed to connect to your mobile devices (tablet or smartphone). Your mobile device and cooking robot must both be connected to the same domestic internet connection in order for Wi-Fi connectivity to function. If Cookii and your device are configured to different networks, the Cookii App will be unable to establish a connection with the cooking robot.

For more information and a step-by-step guide to the process of syncing your Cookii 2 with the Cookii App, consult the Instruction Manual.

Cookii 2 has a 2-year warranty, from the date of purchase.

The Cookii 2 features an electronic system for detecting errors, including overheating of the motor and excessive weight in the bowl. Consult the “Problem Solving” section of the Instruction Manual to resolve any errors that may occur.

If the problem persists, please contact Technical Support on 808 250 178.